At The Life Rooms, there are a number of ways you can share feedback and suggestions with us about our services, our buildings, what changes you'd like to see, or how we could make your experience better. We capture your feedback in a number of ways:

  • Suggestions boxes in The Life Rooms Walton and The Life Rooms Southport - you'll find these on our reception desks
  • Side-by-side sessions - you'll sometimes find these scheduled on our Learning timetables, or the service you're accessing might invite you to a session
  • In person - you can make a suggestion to any of The Life Rooms team
  • Social media comments and messages on The Life Rooms pages
  • QR codes - some of our services have their own feedback forms to find out how your experience was, this is usually through scanning a QR code and answering a few short questions

How do I receive responses to my suggestions?

Many of the suggestions made to us are anonymous, which means we can't always provide direct feedback. We will regularly update this page with suggestions made to us, and our response or action to these. Our notice boards in The Life Rooms Walton and The Life Rooms Southport will also display these suggestions.

All suggestions published here and on our notice boards will remain anonymous, however, if you do not want your suggestion to be published here, please leave a note on your suggestion card or survey to say this.

Suggestions and Feedback

Service Suggestion Action / Rationale
All Providing more visible feedback to suggestions made via our suggestion boxes. This 'You Said, We Did' page has been created to capture suggestions we receive across The Life Rooms services and provide an update on any actions we're taking, or a reason why we're not able to progress with the suggestion. We will also add feedback regularly to notice boards in our Life Rooms buildings.
Learning Add online safety courses to our Learning timetables. Our Learning Team have taken part in training with Merseyside Police to learn more about this, and are now developing a course on online safety/cyber security. This new course is expected to be launched in January 2026.
Learning Standardise the times that sessions are delivered, on the hour, not half past the hour. We do this when possible, but we also have partners who deliver sessions at the times that they are available and at times that work flexibly around our staff availability. We also have essential staff meetings to attend so rather than cancel sessions we start them at a time that is suitable for the delivery staff that allows the sessions to continue.
Learning Can we have sessions starting after 10.30am to accommodate the free bus travel. We start our Learning sessions from 10.00am to allow as many people to travel to site as possible. It would be unfair to start any later for service users who can access the building from 9:15am. We also have a range of courses delivered at different times throughout the week.
Learning Keep music appreciation sessions on a Friday afternoon When we can accommodate this we do, but it is not always possible to ensure this is a permanent session as we have to accommodate staffing arrangements across our Southport and Walton sites. We also book partners in around our staff availability, including annual leave requests.
Learning Walking group should start at 10.00am sharp, not wait for late arrivals. We have a 10-minute grace period with all of our Learning sessions to allow booked attendees to join who may be running late. This also applies to our Walk and Talk sessions.
Learning 30-minute wellbeing walks We have introduced 30-minute Walk and Talk sessions to our Walton and Southport timetables, when staffing numbers allows for this. 
Learning Games and colouring in the open space at Southport again Colouring sheets and materials will be available in the open space from Monday 1 December.
Learning General first aid / life saving sessions We are looking into potential options for this and will update on progress in 2026.

 

Service Suggestion Action/Rationale
Learning

New courses/sessions:
- sound bath/relaxation
- yoga
- more sit fit sessions
- meditation
- wellness
- positive affirmation
- sign language (accredited)
- managing finances
- making jewellery

We will look to introduce meditation, wellness, and positive affirmation sessions in Spring 2026.

We are also looking at options for finance support courses and will provide an update in 2026.

Sit Fit is scheduled on our December Southport timetable. We try to accomodate courses where we have resources and capacity to do this, while balancing with any new or different courses for variety on our timetables.

We did have a sign language course scheduled, to be delivered by Hugh Baird College. Unfortunately there were no bookings for these sessions and we had to cancel them.

There are some courses we don't have the capacity or budget to deliver such as jewellery making, yoga, sound bath sessions.
Café As the café is unable to accept tips, could you add a donation box for Mersey Cares Charity instead. We will be adding a collection box for Mersey Cares Charity near our café till shortly.