Event date and time:

Tuesday 16 July 2024, 1:00 pm to 4:00 pm

Event information:

The Life Rooms will offer a safe space for customers to talk confidentially with a representative from united utilities.


United Utilities will be able to identify if a customer is eligible for, help with any of our affordability social tariffs, help with arrears and short term support. We can even book free water meter fit appointments and have conversations on water efficiency and how to reduce water usage to keep bills lower.


In addition to supporting customers with water bills we will also be on hand to register customers who require extra support in the event of their water supply being interrupted.


Our scheme is designed to support people living with additional needs. We believe we can all benefit from a bit of extra help at some stage in our lives.


This could be due to multiple reasons, such as, age, disability, mental health, financial worries, language barriers or an event in our lives such as a birth of a child or divorce. Priority Services seeks to provide tailored extra help and support to the right customers at the right time.