Our Partner Archive Page - November 2021

November's spotlight partner - National Energy Action

National Energy Action (NEA) began in 1981 in the North East of England. We now work across England, Wales and Northern Ireland with the same vision, to eradicate fuel poverty and ensure that everyone can afford to live in a warm home, and we do this by;

  • Providing advice and support to people struggling to heat their homes affordably, either directly or via community engagement projects and outreach
  • Campaigning and advocacy to ensure that the needs of fuel poor households are at the heart of policy decisions
  • Undertaking research and sharing insights
  • Developing accredited training and qualifications to improve standards of energy advice

We can’t do this alone. Our work is delivered in partnership with policy makers, manufacturers, installers, energy suppliers and networks, local authorities, housing associations, universities, and many others with an interest in understanding and supporting those in fuel poverty.

Our actions have brought real social change, enabling millions of people to access grants and assistance to help them live in a warm home. Our campaigning work has also ensured that fuel poverty is now firmly on the public policy agenda.

Our impacts

In 2019-20 we helped over 1 million people access support. Here are some of our impacts

  • 6,000 people provided with direct advice and support
  • 1300 clients were helped to access an additional £5.5 million welfare benefits at an average of more than £2,600 each
  • 200 energy efficiency and heating measures were installed in partnership with gas distribution and energy suppliers bringing boilers, heating systems and energy efficiency into fuel poor homes
  • 79 groups provided with smart meter-based activities through our partnership with Smart Energy GB, benefiting thousands of people over the age of 65
  • 3,243 people trained, who in turn will support more than 1 million people
  • 643 school children participated in our education and schools programme
  • Helped secure new Government commitments to improving cold homes in political manifestos, created new impetus to debates on water poverty, ensured that the needs of vulnerable energy customers were consistently recognised and addressed.

“I cannot thank you enough for this. It has totally changed our life.
The scheme is absolutely brilliant and, if it has helped anyone else,
there are going to be a hell of a lot of happy people about.”

Working in partnership with Life Rooms has enabled us to reach individuals who do not or are unable able to access support or information through the usual channels.

NEA’s Warm and Safe Home’s advice service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation. Organisations can refer their clients into this service if they require information on and around home energy advice.

What is on offer,

  • Face to face, telephone and online support for householders and case workers
  • Engagement sessions, workshops and community events.
  • Training for frontline staff

Contact wash@nea.org.uk for more information on the above

Advice topics we cover include

  • Benefits advice and income maximisation
  • Support with gas and electricity accounts, including fuel debt
  • Switching suppliers
  • Energy efficiency
  • Trust fund applications
  • Water rates
  • Warm Home Discount and Priority Services Register information

National Energy Action videos

Want to know more about National Energy Action?

For more information about about NEA please visit their website: www.nea.org.uk/about-us-national-energy-action/

If you are interested in this service for your own clients, then please speak to Maureen Fildes Maureen.Fildes@nea.org.uk for more information.

Alternatively you can follow NEA on Twitter, Facebook and LinkedIn.

Do you want to be featured as a future spotlight parnter?

Are you a current Life Rooms partner? If so email Rebecca.Kelly@merseycare.nhs.uk to register your interest in becoming a future spotlight feature.

Interested in becoming a Life Rooms partner?

If you'd like your organisation to become a Life Rooms partner please email LifeRooms@merseycare.nhs.uk with the subject line: becoming a Life Rooms partner. Please include as much detail as possible.